Scanners not supported by SANE

Manufacturer and model

Syscan TravelScan Pro
Pentax DSmobile USB

Bus type


Vendor ID


Product ID



Detected as LM9832/3.


There is a linux software/driver owned by PentaxTech Inc. but the installation script soesn't seem to work for everyone.

Output of /proc/bus/usb/devices or sane-find-scanner -v -v

T:  Bus=01 Lev=01 Prnt=01 Port=01 Cnt=01 Dev#=  3 Spd=12  MxCh= 0
D:  Ver= 1.00 Cls=00(>ifc ) Sub=00 Prot=00 MxPS= 8 #Cfgs=  1
P:  Vendor=0a82 ProdID=2000 Rev= 1.00
S:  Manufacturer=SYSCAN Inc.
S:  Product=TravelScan Pro Scanner
C:* #Ifs= 1 Cfg#= 1 Atr=a0 MxPwr=500mA
I:  If#= 0 Alt= 0 #EPs= 3 Cls=ff(vend.) Sub=00 Prot=ff Driver=usbscanner
E:  Ad=81(I) Atr=03(Int.) MxPS=   1 Ivl=16ms
E:  Ad=82(I) Atr=02(Bulk) MxPS=  64 Ivl=0ms
E:  Ad=03(O) Atr=02(Bulk) MxPS=  64 Ivl=0ms

<device descriptor of 0x0a82/0x2000 at 001:005 (SYSCAN Inc. TravelScan Pro Scanner)>
bLength               18
bDescriptorType       1
bcdUSB                1.00
bDeviceClass          0
bDeviceSubClass       0
bDeviceProtocol       0
bMaxPacketSize0       8
idVendor              0x0A82
idProduct             0x2000
bcdDevice             1.00
iManufacturer         64 (SYSCAN Inc.)
iProduct              89 (TravelScan Pro Scanner)
iSerialNumber         0 ()
bNumConfigurations    1
 <configuration 0>
 bLength              9
 bDescriptorType      2
 wTotalLength         39
 bNumInterfaces       1
 bConfigurationValue  1
 iConfiguration       0 ()
 bmAttributes         160 (Remote Wakeup)
 MaxPower             500 mA
  <interface 0>
   <altsetting 0>
   bLength            9
   bDescriptorType    4
   bInterfaceNumber   0
   bAlternateSetting  0
   bNumEndpoints      3
   bInterfaceClass    255
   bInterfaceSubClass 0
   bInterfaceProtocol 255
   iInterface         0 ()
    <endpoint 0>
    bLength           7
    bDescriptorType   5
    bEndpointAddress  0x81 (in 0x01)
    bmAttributes      3 (interrupt)
    wMaxPacketSize    1
    bInterval         16 ms
    bRefresh          0
    bSynchAddress     0
    <endpoint 1>
    bLength           7
    bDescriptorType   5
    bEndpointAddress  0x82 (in 0x02)
    bmAttributes      2 (bulk)
    wMaxPacketSize    64
    bInterval         0 ms
    bRefresh          0
    bSynchAddress     0
    <endpoint 2>
    bLength           7
    bDescriptorType   5
    bEndpointAddress  0x03 (out 0x03)
    bmAttributes      2 (bulk)
    wMaxPacketSize    64
    bInterval         0 ms
    bRefresh          0
    bSynchAddress     0

<trying to find out which USB chip is used>
    checking for GT-6801 ...
    this is not a GT-6801 (bDeviceClass = 0)
    checking for GT-6816 ...
    this is not a GT-6816 (bcdUSB = 0x100)
    checking for GT-8911 ...
    this is not a GT-8911 (check 2, bcdUSB = 0x100)
    checking for MA-1017 ...
    this is not a MA-1017 (bDeviceClass = 0, bInterfaceClass = 255)
    checking for MA-1015 ...
    this is not a MA-1015 (bDeviceClass = 0)
    checking for MA-1509 ...
    this is not a MA-1509 (bDeviceClass = 0)
    checking for LM983[1,2,3] ...
<This USB chip looks like a LM9832/3 (result from sane-backends 1.0.18)>

found USB scanner (vendor=0x0a82 [SYSCAN Inc.], product=0x2000 [TravelScan Pro Scanner], chip=LM9832/3) at libusb:001:005

Want to add or correct information?

If anything is wrong or missing on this page please file a bug report or use the the form for adding an unsupported device.

If you own an unsupported scanner, please send as much information as possible. Especially the output of sane-find-scanner -v -v and/or cat /proc/scsi/scsi (for SCSI scanners) or cat /proc/bus/usb/devices (for USB scanners) can help. If you dare to open the scanner, have a look at the text that's printed on the chips. That may help to identify the chipset. If you know that the scanner is similar to another one (e.g. supported by the same Windows driver), please also mention this fact.

Information for Manufacturers

Are you a manufacturer or vendor of scanners and one of your scanners is not supported by SANE yet? In this case please have a look at our information for manufacturers.


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